Contact Email: info@stitchesnarrative.com

Official Site: https://stitchesnarrative.com

This return and exchange after-sales policy formulates unified standard rules for all commodity return application conditions, valid application period, return and exchange process, expense division, refund arrival rules and special commodity restrictions, to ensure that the after-sales rights and interests of both buyers and sellers are effectively guaranteed.

Effective Return Application Period

After the user successfully signs for the purchased goods and completes the parcel receiving confirmation, the valid application period for return and exchange services is 30 natural days. All return and exchange applications beyond the specified valid time limit will not be accepted for any reason. Users are requested to check the appearance, quality, size and style of the goods in time after receiving the goods, and submit after-sales applications as soon as possible if there is any dissatisfaction or quality problem.

Qualified Return Goods Basic Conditions

Only goods that fully meet all the following conditions can pass the return review smoothly and enter the formal return and exchange process.

  1. The goods are kept in an unused, unworn, unwashed state, without personal wearing traces, external stains, odor pollution and artificial scratch damage.
  2. All original factory tags, hanging tags, outer packaging boxes, sealed packaging bags and supporting complete accessories of the goods are kept intact without loss, damage and random tearing.
  3. The goods have no artificial modification, tailoring, pattern alteration, secondary processing and other behaviors that affect secondary sales.
  4. The returned goods are consistent with the original ordered commodity models, colors and specifications, and private replacement and mixed return are not allowed.

Special Commodities Non-Returnable Regulation

In order to comply with public health management norms and commodity sales management rules, the following types of commodities do not support any non-quality reason return and exchange services after signing for receipt.

  1. All clearance discounted commodities, flash sale special price commodities and commodities marked with Final Sale on the detail page.
  2. Close-fitting intimate clothing such as underwear, swimwear and body suits, which are restricted by hygiene management and cannot be returned after sale.
  3. All customized personalized customized products, engraved products, pattern customized products produced according to user exclusive requirements.
  4. Goods with obvious artificial damage, intentional pollution and incomplete accessories after the user receives the goods.
  5. Bulk wholesale customized order goods specially agreed by both parties.

Standard Return And Exchange Operation Process

  1. The user sorts out the order number, commodity link, specific return reason, and takes clear real photos of the overall appearance and detailed problems of the goods, and sends all materials to the official customer service email info@stitchesnarrative.com to submit a return application.
  2. Our professional after-sales staff will complete the material review within 1 to 2 working days, reply to the user with formal return approval notice and unified official return receiving address, and inform the subsequent delivery precautions.
  3. The user selects a regular logistics channel to send the returned goods back, and feeds back the return logistics tracking number to customer service in time for filing and tracking.
  4. After our warehouse receives the returned goods, professional staff will conduct strict inspection and acceptance. After confirming that the goods meet the return standards, we will immediately start the subsequent refund or commodity exchange process.

Return Freight Responsibility Division Rules

In order to clarify the rights and interests of both parties, the freight generated by return and exchange is divided into two liability bearing modes.

  1. Platform-side Responsible Situation: If the return is caused by our official reasons such as wrong goods delivery, missing accessories, obvious factory quality defects, serious inconsistent size description and wrong color delivery, we shall bear all the round-trip logistics freight of return and exchange, and the user does not need to bear any freight cost.
  2. User-side Responsible Situation: If the user applies for return due to personal subjective reasons such as dislike of style, inappropriate size, impromptu wrong purchase and inconsistent psychological expectation, all logistics expenses generated by returning goods shall be fully borne by the user himself. The initial international shipping fee paid by the user when placing the order does not belong to the refund scope and cannot be deducted and returned.

Specific Refund Execution Rules

  1. After the returned goods pass the warehouse inspection and acceptance, the financial department will initiate the refund procedure within 3 working days, and the funds will be returned according to the original payment path used by the user when placing the order.
  2. The conventional fund arrival cycle is 3 to 7 working days. The specific actual arrival time is affected by the internal review speed of third-party payment platforms and bank processing lines, and we cannot control the absolute arrival time.
  3. According to the actual damage degree of the goods and both-party negotiation results, we support full refund, proportional partial refund and other different refund schemes. Once the refund scheme is confirmed by both parties, it shall not be changed arbitrarily.

Commodity Exchange Service Rules

We support equivalent commodity exchange services for eligible returned goods. Users can replace goods with the same value and different styles, colors and sizes within the same product category. If there is a price difference between the exchanged goods and the original ordered goods, the insufficient part shall be supplemented by the user, and the excess part shall be refunded in accordance with the formal refund process. All exchange goods outbound also follow the unified international shipping distribution rules.

After-Sales Dispute Handling Mechanism

If there is an unavoidable after-sales dispute between the user and our platform in the return and exchange link, both parties shall first solve it through friendly email negotiation. If the negotiation fails, both parties can submit valid order vouchers, commodity physical photos, logistics records and other real evidence, and resolve the dispute in accordance with the e-commerce trade rules and local consumer rights protection laws of the transaction place.