Contact Email: info@stitchesnarrative.com
Official Site: https://stitchesnarrative.com
This shipping and delivery policy clearly specifies all detailed rules of international order processing, shipping cycle, shipping cost standard, logistics distribution, customs clearance matters and goods risk division, which is applicable to all cross-border shopping orders generated on this website.
Official Order Processing Cycle
After the user completes the full payment of the order successfully, our warehouse staff will sort, inspect, pack and arrange outbound procedures for the purchased goods in sequence. The conventional order standard processing time is 1 to 3 working days. Working days do not include local official holidays, weekends and global mainstream festival holidays. During large-scale shopping promotion seasons, new product centralized delivery periods and warehouse inventory sorting periods, the order processing progress will be appropriately delayed, and the specific delivery time shall be subject to the actual outbound arrangement of the warehouse.
Global Shipping Service Scope
At present, our website supports delivery services to most mainstream countries and regions in the world, covering North America, Europe, Southeast Asia, Oceania and other mainstream cross-border consumer markets. For remote isolated regions, war-affected areas, international trade restricted regions and regions with blocked logistics lines, we will temporarily suspend delivery services without separate notice. Users can confirm whether the local area supports normal delivery before placing an order.
International Shipping Time Standard
All shipping cycles are calculated based on working days, excluding customs clearance detention time, local terminal distribution delay time and force majeure delay time, all are estimated arrival times, unable to make absolute arrival time commitment.
- Standard International Shipping: The overall delivery cycle is 7 to 18 working days, with low shipping cost and stable logistics lines, suitable for daily conventional commodity procurement.
- Expedited Priority Shipping: The overall delivery cycle is 3 to 8 working days, with fast distribution speed and higher service cost, suitable for users with urgent demand for goods. After the goods are successfully delivered out of the warehouse, we will send the official logistics tracking number and logistics query link to the user’s reserved email in a timely manner, and users can check the real-time transportation dynamics of the goods independently.
Shipping Fee Calculation Rule
All international shipping fees are automatically calculated intelligently by the system on the order settlement page. The main calculation basis includes the actual weight of the packaged goods, outer box volume, delivery destination country and the shipping method selected by the user. The final payable shipping fee shall prevail over the amount displayed on the checkout page. Our website will regularly launch platform-wide free shipping threshold activities and regional limited free shipping preferential policies according to business plans. All free shipping activity rules, activity time and applicable scope are subject to the preferential rules officially announced on the website.
Customs Clearance And Import Tax Liability
All cross-border parcels entering various countries and regions need to go through local official customs clearance procedures. The import tariff, value-added tax, customs clearance service fee and other additional fees generated during the customs clearance process shall be fully borne by the buyer user. We will declare the commodity name, quantity, unit price and use in strict accordance with the norms of international logistics declaration, and will not take the initiative to bear any customs clearance expenses and customs detention losses caused by user-defined irregular declaration requirements. If the goods are detained, returned or destroyed by the local customs due to the user’s personal reasons such as inconsistent commodity use purpose and non-compliant receiving information, all resulting economic losses shall be borne by the user alone.
Goods Transportation Risk Division
After the goods are formally handed over to the international logistics carrier and complete the outbound signing procedures, all transportation risks such as parcel loss, surface scratch, extrusion deformation and delayed arrival in the logistics process shall be transferred to the buyer side. Within a short period of time after the user signs for the goods, if it is found that the goods are seriously damaged, missing accessories or inconsistent with the ordered products caused by logistics violent sorting, users can take clear real photos of the goods and contact official customer service via email to verify and solve the problem.
Undeliverable And Returned Parcel Processing
If the parcel cannot be delivered normally due to wrong receiving address, unanswered contact phone number, user refusing to sign for and other personal reasons, resulting in the original parcel being returned to the overseas warehouse, all return freight, secondary outbound freight and related handling fees generated shall be borne by the user. We will not take the initiative to retain returned goods for a long time, and will dispose of long-term unclaimed returned goods according to warehouse inventory management rules.
